1: An upper management position, responsible for communicating with the public, is open at company Y, and the human resources manager is considering candidates. Noor communicates well with her co-workers. John explains tasks to his team. Emma is an excellent salesperson. Michael clearly communicates messages from the CEO to employees on all levels. Aram helps his team understand technical terms. Who will most likely get the job?

A.

Aram

B.

John

C.

Noor

D.

Michael

E.

Emma

2: A municipality found it was losing tax revenue because businesses did not clearly understand an important letter explaining the requirements about a specific type of tax. After the municipality simplified the letter, the improved communication led to an additional $800,000 of tax revenue being collected. What does this example illustrate?

A.

Effective communication is a luxury that doesn't contribute to the bottom line.

B.

Ineffective communication costs time and money.

C.

Effective communication is cost-prohibitive.

D.

Ineffective communication can cause legal troubles.

E.

Ineffective communication causes PR problems.