1. Analyze Juan Sanchez's discussion with the two assistant store managers, particularly when he said that "all it takes is working together, communicating and follow through." Are these the only factors that Sanchezneeds to address, or does good supervision require something more? Discuss.

2. Review the chapter on resolving conflicts. What suggestions would you make to Sanchez to help him resolve the problems he is facing?

3. What should Greenberg and Sanchez do in regard to the immediate problem of the carpenters and laborers in the store?

4. Identify various places in this critical incident where members of Sanders Supermarkets' management team did not plan on how to control for the unexpected?

5. In Chapter 2, we define "Management is getting things done through others." How can Juan Sanchez do a better job of leading his two assistant store managers?

6. Food for Thought: "Would you like to work for Sanders Supermarkets?" Why or why not?