1. Anda baru saja dinaikkan pangkat ke jawatan di mana anda mempunyai ramai pekerja dan klien dari pelbagai latar belakang dan budaya yang bersaing untuk mendapat perhatian anda. Beberapa pekerja telah meminta untuk berjumpa dengan anda secara peribadi bagi berbincang mengenai masalah kerja mereka. Terangkan TIGA kemungkinan halangan budaya yang perlu anda ketahui semasa berkomunikasi dengan pekerja anda. Berikan contoh yang sesuai dalam penjelasan anda. (You have just been promoted to a position in which you have many employees and clients of various backgrounds and cultures vying for your attention. A few of your employees have already requested to see you in private to discuss about their work issues. Explain THREE possible cultural barriers that you need to be aware of when communicating with your employees. Provide relevant examples in your explanation.) (15 markah/marks)