1: April sends an email to Frank asking for certain figures. Frank sends back the wrong figures. April resends the email and again receives the wrong figures. April rewords the email and resends. Frank replies that he still does not understand. Which of the following outlines the components of this exchange correctly?

A.

multiple message response, semantic barrier, shared meaning

B.

encoding-decoding, iterative process, feedback

C.

send-receive, context, outcome

D.

verbal-nonverbal communication, content, honesty

E.

attempt-barrier, feedback, communication

2: Which of the following barriers to successful communication arises from language that is ambiguous or difficult to understand?

A.

mixed message

B.

language barrier

C.

psychological barrier

D.

physiological barrier

E.

semantic barrier