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1. Are there are any patterns to the customer complaints? which category of complaints do you think ECL need to address on priority? 2. Is

1. Are there are any patterns to the customer complaints? which category of complaints do you think ECL need to address on priority?

2. Is the system testing process under control as portrayed by Aslam? what is your assessment?

3. Is network latency a significant reason for under-productivity? If yes, then what is your assessment on the improvement of productivity, if network performance was improved?

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