1. As outlined in the "Diversity Competency: Lockheed Martin MS2 Team," the campaign set forth by the MS2 team was focused on

A. product innovation.

B. employee-management relations.

C. embracing diversity.

D. corporate social responsibility.

2. Informal rewards are MOST effective when they

A. are presented as a group award.

B. are valued by the individual.

C. are given after some time has elapsed.

D. are not directly related to the desired behavior.

3. In "Ethics Competency: Fake Accounts at Wells Fargo," Wells Fargo was accused of creating an overly aggressive sales culture by assigning unrealistic sales goals and not sufficiently overseeing employees.

A. True

B. False

4. of the following examples BEST illustrates a reward that will motivate?

A. If Carlos runs his production line without errors, his boss will thank him in private and put his name in a drawing for an extra day off work.

B. During the year, Pam's employees all work differing amounts of hours. Even so, Pam gave them all a $500 bonus at the end of the year.

C. At the clothing store where Dana works, employees are given free clothes as a reward for exceeding sales goals.

D. Jess' manager has complimented her hard work and has told her she will receive a raise if the company increases its overall revenue.

5. All of the following show how setting difficult goals motivates individuals to achieve high performance EXCEPT

A. difficult but achievable goals prompt employees to concentrate on achievement of the goals.

B. difficult goals motivate employees to spend lots of time and effort on developing methods for achieving them.

C. difficult goals increase employees' persistence in trying to achieve them.

D. difficult goals encourage employees to work together to find a solution.