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1. As propounded by Oakland, explain the following concepts in Total Quality Management TQM a. Quality, competitiveness & customers. b. Managing Quality 2. Explain how

1. As propounded by Oakland, explain the following concepts in Total Quality Management TQM a. Quality, competitiveness & customers. b. Managing Quality

2. Explain how firms can achieve performance improvement in TQM

3. With illustrative examples, discuss 5 factors that account for difficulties connected to variation management and control.

4. List and discuss any 5 of the 7 principles that underpin ISO 9001-2015 Quality Management System

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