1) Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.: Number of recurring customers a. Internal Process Improvement Measures b. Financial Performance Measures c. Customer Satisfaction and Brand Improvement Measures d. Innovation, Learning, and Workforce Growth Measures

2) Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.: Employee Turnover a. Customer Satisfaction and Brand Improvement Measures b. Financial Performance Measures c. Innovation, Learning, and Workforce Growth Measures d. Internal Process Improvement Measures

3) Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.: Total merchandise returned a. Customer Satisfaction and Brand Improvement Measures b. Internal Process Improvement Measures c. Innovation, Learning, and Workforce Growth Measures d. Financial Performance Measures

4) Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.: Job offer acceptance rate a. Financial Performance Measures b. Internal Process Improvement Measures c. Customer Satisfaction and Brand Improvement Measures d. Innovation, Learning, and Workforce Growth Measures

5) Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.: Number of new customers a. Innovation, Learning, and Workforce Growth Measures b. Financial Performance Measures c. Internal Process Improvement Measures d. Customer Satisfaction and Brand Improvement Measures

6) Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.: New products introduced to the market a. Customer Satisfaction and Brand Improvement Measures b. Financial Performance Measures c. Internal Process Improvement Measures d. Innovation, Learning, and Workforce Growth Measures

7) Assign the following metric to one of the four balanced scorecard categories used by ABDC, Inc.: Average call waiting time a. Innovation, Learning, and Workforce Growth Measures b. Financial Performance Measures c. Internal Process Improvement Measures d. Customer Satisfaction and Brand Improvement Measures