1 (a)What are Industry Codes of Conduct and why do these Codes benefit consumers?

1 (b)The Haynes Report recommended changes to Codes in the financial services industry. Discuss these recommended changes.

1 (c)Discuss the requirements of a AFSL in relation to a dispute resolution procedure. Why is it preferable to try to resolve a complaint through dispute resolution procedures rather than through the Court system?

2 (a)What is a conflict of interest and why is financial advisor remuneration such a contentious topic and how must this be dealt with by a AFSL?

2 (b)What is the statutory meaning of conflicted remuneration, what is the prohibition related to a AFSL and summarise the Royal Commission's findings in relation to this topic.