Question
1. Briefly describe the job that you selected. 2. Using specific examples from the workplace, explain challenges that emotional labor poses for an employee and
1. Briefly describe the job that you selected.
2. Using specific examples from the workplace, explain challenges that emotional labor poses for an employee and why.
3. Then, explain how factors related to the employee's personality might influence the level of emotional labor required in his or her job.
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Organizational Behavior Improving Performance and Commitment in the Workplace
Authors: Jason Colquitt, Jeffery LePine, Michael Wesson
3rd edition
007802935X, 978-1259094279, 1259094278, 978-0078029356
