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1. Briefly explain how a company can achieve lower production costs and increase productivity by improving the quality of its products or services. 2. What

1. Briefly explain how a company can achieve lower production costs and increase productivity by improving the quality of its products or services.

2. What are the key elements of the TQM approach? What is the driving force behind TQM?

3. Briefly describe each of the seven quality tools.

4. Briefly define or explain each of these tools: a. Brainstorming b. Benchmarking c. Run charts

5. Explain the plan-do-study-act cycle.

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