1. Briefly identify the major steps and procedures needed in order to arrive at the numbers given above. 2. What type of information needed to determine the activity (driver) rates given above, what types of methods might a company employ to help determine what good drivers here might be? 3. Using an Activity-Based Costing approach, prepare a detailed AND meaningful analysis showing the customer-level operating income for each of the 5 customers listed above. Be sure to separately show both the Gross Sales and Net Sales for each customer, as well as the customer gross profit before allocated service costs as a separate line item on your analysis. 4. Discuss your conclusions about the profitability of the customers based on your analysis above. 5. Determine the TOTAL amount of costs incurred for expedited deliveries, based on the information provided above. 6. What insights might be gained by reporting BOTH the list selling price and the actual selling price for each customer? 7. What factors should the company consider in deciding whether one or more of the customers should be dropped? 8. Besides dropping, are there any other actions that you feel the company can make