1. By sharing pictures of mitigation projects on Instagram or live-streaming public hearings on recovery efforts, an emergency management agency succeeds in:

A. Promoting the need for inter-agency coordination B. Building community resilience C. Fostering understanding of other cultures D. Saving lives through rapid communication

2. A best practice that organizations can use to engage the community and build mutual trust is: A. Post automated Tornado warning on Twitter B. Inviting influencers to attend press conferences C. Hold online preparedness contests that community members can participate in. D. Developing a social media policy

3. Your organization is updating their social media communication strategy to address feedback from the public that their posts are not very engaging, informative, or reflective of current trends. Which of these is an appropriate resource to stay current about approaches other emergency management organizations are taking?

A. DigitalGov Social Media Community of Practice B. Search the hashtag #smem on Twitter C. Create Accessible Video and Social Media D. Innovative Uses of Social Media in Emergency Management

4. Which of these social media use advantages could also be viewed as a disadvantage? A. Often free to join and use and can be used by billions of people B. Information is shared faster by cutting out third parties C. Anyone with access and minimal skills can post and repurpose information gathered D. Multiple channels and ways of presenting information

5. Gathering information directly from the public to support response efforts is called: A. Volunteer-reinforcement B. Public assistance C. Crowdsourcing D. Community collaboration

7. What is the most significant change the internet and social media have brought to sharing information? A. The internet is available 24/7. B. Press releases are more important than they were with traditional media. C. Average citizens are given a voice and can interact with others about the information given or received. D. Not much has changed.

8. A key benefit of using social media during times of disaster is: A. The ability to reach a small group of constituents B. Accessible by a limited number of people who will pass the information along C. Decreased situational awareness D. The ability to connect directly to people in need of assistance