1. Careful hunting for facts or truth about a subject, an inquiry and/or investigation is:

A. advertising.

B. good planning.

C. ethical behaviour.

D. research.

2. If your verbal communication does not match your non-verbal communication, people are more likely to:

A. believe in your words

B. be confused.

C. try to work out why this is happening.

D. discount or not accept what you are saying.

3. To be effective in planning professional communication, it is most critical that you research:

A. your budget.

B. your deadline.

C. your audience.

D. your source.

4. An email that indicates that extensive documentation is attached and highlights key information contained is known as a(n):

instructive email.

confirmation email.

transmittal email.

directive email.

5. Introduction, body and conclusion is which basic method of public speaking planning?

Complex.

Intricate.

Sandwich.

Fail-safe.