1. Carlos is the owner of a spare-parts sale establishment that is located near workshops and dealerships. It has a cashier whose schedule is from 9:00 a.m. to 6:00 p.m. (with two hours for lunch). Carlos wants to improve sales at that location, but he doesn't know how to do it. He thinks of two options: to hire more staff and extend the time of care to meet the demand, and another option would be shortening to an hour the current two-hour lunch that the cashier has. What are the characteristics of this organization? select one : A. Formal organization B. Formal structure C. Informal organization D. Common goals 2. What is the first decision Carlos has to make to improve sales at that location? Select one: A. Execute actions, motivate his cashier, and control the processes B. Hire employees, control their work, and extend the working day C. Officialize and become a formal organization D. Determine the desired objective 3. Carlos decided to become a formal organization. What is the first step he has to do? select one : A. Motivation B. Leading C. Planning D. Implementation 4. A manager's job requires a range of skills. What skills does Carlos have to develop in the planning process? select one : A. Human skills B. Do not need to perform any specific skills C. Technical skills D. Conceptual skills 5. There are many types of managers based on their purpose and location in the organization. What kind of manager is Carlos? select one : A. Top manager B. Functional manager C. Project manager D. General manager