1. change doesn't always work. Stakeholders who try to make changes can face failure due to unscrupulous individuals who deliberately or blatantly resist.

Of course, this refusal must be immediately addressed and controlled so that there is a unified change that is internalized attached to the views and behavior of all employees.

What are the main reasons that lead to resistance to change? And how to solve it?

2. How is the development of the role of communication media in the management of change? Considering that social media can also be misused by employees in spreading gossip (issues / rumors) which all lead to the emergence of a guerrilla resistance movement.

What steps do change agents need to prepare in responding to the movement?