1. Channel richness is determined by the ability of the channel to

a. handle multiple cues, and appeal to a diverse group of individuals.

b. handle multiple cues at the same time, be personal, and allow rapid feedback.

c. handle multiple cues, and aid in downward communication.

d. be accurate, and support the encoder and decoder.

e. support the grapevine, be impersonal, and allow for immediate feedback.

2. Face-to-face communication

a. scores highest in terms of channel richness.

b. provides for a minimum amount of information to be transmitted.

c. delays feedback.

d. offers minimal information cues.

e. provides the poorest quality of information and meaning.

3. It is important to consider the ________ of the situation when deciding upon the message, the communication channel, and the formality of the message.

a. defensiveness

b. goals

c. workplace

d. context

e. dimensions

4. Messages conveyed through body movements, the intonations or emphasis we give to words, and the physical distance between the sender and receiver are all referred to as:

a. nonverbal communication.

b. kinesics.

c. reflex.

d. proxemics.

e. informal communication.

5. Samir has to lay off a long-term employee as a result of the downturn in the economy. Which communication channel would be most appropriate to deliver this message?

a. email

b. telephone

c. instant messaging

d. face-to-face

e. memo

6. Steve is a good listener, but sometimes he feels overwhelmed and can’t remember anything when too much information comes at him at the same time. Steve is experiencing:

a. communication apprehension.

b. selective perception.

c. information overload.

d. filtering.

e. emotions.

7. The final step in the communication process is:

a. decoding the message.

b. the feedback loop.

c. deciding on the channel of feedback.

d. deciding on the context of communication.

e. translating the process.

8. The medium through which communication travels is called:

a. the receiver.

b. the message.

c. the feedback mechanism.

d. the channel.

e. the translation mechanism.

9. “What is communicated” is the actual physical product originating from the source encoding. This is called

a. the channel.

b. the message.

c. jargon.

d. the medium.

e. the feedback loop.