$1.$ Classify each performance measure as belonging to one of the following perspectives: financial, customer, internal business process, or learning and growth.

a$.$ Number of new customers

b$.$ Percentage of customer complaints resolved with one contact

c$.$ Unit product cost

d$.$ Cost per distribution channel

e$.$ Suggestions per employee

f$.$ Warranty repair costs

g$.$ Consumer satisfaction $($from surveys$)$

h$.$ Cycle time for solving a customer problem

i$.$ Strategic job coverage ratio

j$.$ On$-$time delivery percentage

k$.$ Percentage of revenues from new products