1. Complete the table below by:

i. Identifying two principles for implementing systems within programs in community service contexts.

ii. Identifying two principles for implementing procedures within programs in community service contexts.

iii. Describing the relevance of each principle to programs in community service contexts.

Principle	Relevance to community service programs
For implementing systems
a.
b.
Principle	Relevance to community service programs
For when implementing procedures
a.
b.

2. Answer the following questions about funding framework principles, including not-for-profit and government funding processe

i. What is the value of having a funding framework in place?

ii. Explain the importance of clear communication when there is more than one organisation affiliated with a service program.

iii. Why is it important for not-for-profit organisations that receive funding to have clear documentation processes in place?

iv. Identify four elements that would be included in an application for government funding for a service program?

a.

b.

c.

d.

3. Answer the following questions about principles and processes in relation to feedback and complaints procedures within programs in community service contexts.

i. Why is it important to seek feedback from internal and external program stakeholders?

ii. At what stage/s of a service program is it beneficial to have a feedback process in place?

iii. How can consumer complaints contribute to the enhancement of a service program?

iv. Why is it important to process any complaints in a timely manner?

4. The following are two principles that must be followed when resourcing programs in community service contexts.

Explain each principle.

Principles	Explanation
i. Understanding the program's human resource requirements
ii. Understanding the program's physical resource requirements