1. Compose an email to your manager, Betty Davis-Brown, comparing the costs and benefits of two options being considered for the placement of a tool crib in your plant, which is fairly large. One option is to have a single, centralized tool crib where employees can check out tools they need, and the other is to have two cribs, one at each end of the plant.

2. Compose an email to your manager, Tom Peters, explaining why you believe that the multiple priority queuing model should be used for customer complaints.