1. Consider Lucinda's behaviours and pinpoint the behaviours that are unacceptable in the workplace and the possible impacts of each.

2. Lucinda has a track record of poor behaviour; what makes Lucinda's behaviour hard to manage?

3. What alternatives should Duke consider addressing Lucinda's behaviour? What course of action should he pursue? Create chart to examine the pros and cons of each alternative. 4. What other HR issues can you identify in this case?