1. Consumer Reports, the service that reports unbiased testing and ratings on cars (together with about everything else we buy), recommends avoiding new cars in their first year of production, especially those loaded with new technology. What can Tesla do to refute this recommendation? 2. How should Tesla "manage" the delivery of the Model 3; consider in particular the delivery of cars to European customers. Think about this relative to where cars should be delivered geographically and how the service process should be designed. 3. Should Tesla deliver cars to customers on a firstcome-first-served basis (i.e., in the order of when deposits were placed)? 4. Tesla is building a new plant in China that will produce the Model 3 and Model Y cars. How should Tesla handle quality issues that customers have with these cars as they are sold into the Chinese market