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1) Costs incurred in customer service are categorized as?________. A. external failure costs B. internal failure costs C. prevention costs D. appraisal costs 2) Which
1) Costs incurred in customer service are categorized as?________.
A. external failure costs
B. internal failure costs
C. prevention costs
D. appraisal costs
2) Which of the following is an example of appraisal?costs?
A.employee training cost
B.product testing cost
C. warranty costs
D. equipment maintenance costs
3)
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