1. Creating competition between employees within the corporation:

A. can encourage employees to deceive customers.

B. should focus on improving corporate profit.

C. must be ignored when corporate ethics are developed.

D. can bring out the best in employees.

The text refers to the Sears experience in automotive repairs. The emphasis on meeting sales quotas created an environment that led employees to deceive their customers.

2. Following an ethics-based approach to decision making will normally lead to higher:

A. profits.

B. trust and cooperation.

C. prices.

D. employee turnover.

3. Following an ethics-based approach to decision making will normally lead to:

A. higher profits.

B. lower employee turnover.

C. lower prices.

D. more competition.

4. The Hum-dinger Corporation recently instituted a corporate ethics code. The president of the company realizes that ethical relationships are based on:

A. fairness and honesty.

B. strict penalties for illegal activities.

C. a full-time compliance officer monitoring employee behavior.

D. watchdogs and whistleblowers.