1. Customer engagement is the relationship between a salesperson, the company they work for, and the customer. What personal interactions do you have with businesses as a customer? What level of technological usage do you have? What potential effects might this information have on the approaches these businesses take to working with you?

2. Consider the personal relationships you uphold. Compare and contrast these interpersonal relationships with those in sales, focusing on the parallels and possible differences.

3. Describe an encounter you've had in the past with a salesperson whose conduct you felt to be dubious. What worries did you have that affected the way you spoke to this person? A long-term connection with this individual would you feel comfortable with? In what way?

4. What do you find to be the primary cause of unsuccessful presentations in your experience? What actions would you take to ensure the presentation was successful if you made a sales presentation tomorrow?

5. Which nonverbal cues from communication affect you as a customer the most? Which nonverbal cue do you believe you would find the most challenging if you started a new career as a salesperson today? Describe your response.

ANSWERS SHOULD BE IN POINT HEADINGS ONLY