1. Customer Service: a. could increase your competitive advantage b. is not a factor when it comes to logistic strategy c. is not a concern for companies d. only looked at if a company has time 2. The product life cycle: a. goes in a straight line b. affects every product introduced into the market c. does not eventually decline d. is something that companies don't worry about 3. Product packaging is done: a. to facilitate storge and handing b. doesn't provide reuse value for the customer c. won't change the product density d. won't protect the product 4. Technology as it relates to logistics strategy: a. is not important b. is a key factor that companies look at when they're developing their logistics strategy c. only looked at if a company can afford it d. does not factor into a company's outsourcing decisions around logistics 5. Why would a company try to keep a minimum amount of inventory: a. to keep expenses down b. to not service its customers c. no money to purchase new product for inventory d. no space in the warehouse to keep the inventory 6. 4PLs: a. take over entire logistic operation b. are not known as LLPs c. do not coordinate efforts of sub-contractors d. is not something that companies look into 7. Outsourcing: a. Does not factor into Logistics b. Is something companies began to look at as they became more global in their operations c. Does not allow companies to form close relationships with their partners d. Does not impact North American companies

8. The logistics/supply chain mission can be defined as: a. getting the right goods or services to the right place and at the right time b. each individual company defines their own c. does not have a definition d. is not something important for a company to think of 9. When a company chooses to outsource its logistics: a. profits will increase and labour will decrease b. both profits and labour will stay the same c. profits will decrease and labour will decrease d. both profits and labour will increase 10. Modern approach to logistical costing: a. focuses on reduction of costs of output b. does not provide competitive edge to company c. does not reveal trade-offs d. there is no such thing as a modern approach