1. Decisions and operations strategies

A. Add distinctive capability

B. Add competitive advantage

C. Add economies of scale

D. Add purchasing power

2. At the heart of operations strategy are four elements; what are they?

A. Products, processes, services, and value

B. Lowest cost, purchasing, point-to-point, and start-up

C. Strategic Decisions, distinctive competence, mission, and objectives

D. Capital investment, productivity, facility, and highest quality

3. What is a corporate strategy?

A. The business that the division is pursuing

B. The business that the company is pursuing

C. The business that marketing is pursuing

D. The business that sales is pursuing

4. What are the four common objectives of operations?

A. Flexibility, cost, delivery, and quality

B. Capital, inventory, value, and savings

C. Overflow, bottleneck, delay, and sustainability

D. Flow, replacement, supply, and service

5. What is happening when goods and services are transferred across the loading dock to waiting trucks?

A. Transfers

B. Layover

C. Cross-docking

D. Quick-service

6. Which should be removed when discussing the three fundamentally different ways to introduce new products?

A. Technology push

B. Trade-offs

C. Interjunctional view

D. Market push

7. How would business pursue new product development except which one?

A. Pilot production/testing

B. Product design

C. Concept development

D. Designing

8. What is it called in marketing when the product does not meet market needs?

A. Miscalculation

B. Misfired

C. Misalignment

D. Misplacement

9.What sequential approach does a firm use to overcome problems in new product development (NPD)?

A. Testing, producing, selling

B. Designing, costing, delivering

C. Marketing, engineering, operations

D. Logistics, sales, returns

10. What is the tool used for linking customer requirements to technical product specifications?

A. Quality fundamental designs

B. Quality function deployment

C. Quality foundation discovery

D. Quality fixture delay