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1. Define customer service and why is credibility important to convey to your customer? 2. What constitutes customer satisfaction? What are the 5 needs that

1. Define customer service and why is credibility important to convey to your customer? 2. What constitutes customer satisfaction? What are the 5 needs that every customer has? 3. Compare and contrast internal and external customers. 4. Explain why it is necessary for customer service providers to maintain positive relationships with both internal and external customers. 5. List and describe barriers to excellent customer service

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