1/ Define each type of Alternative Dispute Resolution discussed in this chapter.

• Give the pro and con for each type.

2/ If you were involved in a business dispute with a regular customer, what form of resolution would you want to use?

• Explain why.

3/ How can you improve your performance?(Note: nothing gets nothing.)

• This is a self-evaluation. You need to state what you did well and what you could improve on.
• Be as detailed as possible.

NOTE: USE EXAMPLES AND CITE THE SOURE OF YOUR ANSWER