1. Define operations management 2. Define reshoring. In your own words, discuss some reasons why manufacturing jobs may be coming back to America. 3. Discuss product extension and product refinement. Why are these concepts important to the research and development (R&D) component of a business? 4. Briefly summarize the three different phases of planning for production (design planning, facilities planning, and operational planning) 5. Briefly summarize the four areas of production/operations control (purchasing, inventory control, scheduling, quality control)