1. Define organizational behaviour.

2. What is an organization?

3. What are the three organizational levels where managers can face challenges in today's workplace? Give examples or challenges at each level.

4. What are the three levels of analysis in our OB model? Are they related? If so, how?

5. Why is job satisfaction an important consideration for OB?

6. What are effectiveness and efficiency, and how are they related to OB?

7. What does it mean to say OB takes a contingency approach in its analysis of behaviour?

1. What is perception?

2. Why is perception important?

3. What 3 factors influence perception?

4. What is personality and how does it affect behaviour?

5. Can emotions help or get in the way when we're dealing with others?

6. What is attribution theory? What are its implications for explaining behaviour in organizations?

7. Explain the Fundamental Attribution Error.

8. Describe the other Perception errors.

9. Describe the factors in the Big Five Personality model. Which factor shows the greatest value in predicting behaviour? Why does it?

10. Explain the difference between an emotion and a mood.

11. What is emotional labour and why is it important to understanding OB?

12. What is emotional intelligence and why is it important?

13. Explain affective events theory. What are its implications for managing emotions?

1. What are Values?

2. What are ethics?

3. What are attitudes and why are they important?

4. What are 4 important attitudes that affect organizational performance?

5. Describe the five value dimensions of national culture proposed by Geert Hofstede.

6. Are satisfied workers productive workers? Explain your answer.

7. Contrast exit, voice, loyalty, and neglect as employee responses to job satisfaction.

8. Describe 3 types of emotional attachment that employees can have toward an organization.

9. Describe the difference between job involvement and job engagement.

1. What is Motivation?

2. How do needs motivate people?

3. Are there other ways to motivate people?

4. Do equity and fairness matter?

5. What role does reinforcement play in motivation?

6. What are the implications of Theories X and Y for motivation practices?

7. Does motivation come from within a person, or is it a result of the situation? Explain.

8. Compare and contrast Maslow's hierarchy theory of needs with Herzberg's motivation-hygiene (two-factor) theory.

9. Explain the difference between hygiene factors and motivators in Herzberg's motivation-hygiene (two-factor) theory.

10. Identify the variables in Expectancy Theory.

11. Explain Equity Theory and the impact it can have on an employee's attitude and motivation.

12. What is the role of self-efficacy in goal setting?

13. Contrast distributive and procedural justice.

14. Explain cognitive evaluation theory. What does it assume about the effects of intrinsic and extrinsic rewards on behaviour.

15. Describe the four types of intermittent reinforcers.

1. What role, if any, does money play in employee motivation and satisfaction?

2. Describe the types of variable-pay programs that employers could use to reward employees?

3. What is the difference between gainsharing and profit sharing?

4. What is an ESOP? How might it positively influence employee motivation?

5. Why is employee recognition an important reward?

6. What can firms do to create more motivating environments for their employees? (As per Alfie Kohn)

7. Describe the dimensions of the Job Characteristics Model (JCM.)

8. Explain Job rotation and Job enrichment and their advantages?

9. Explain the 4 major "Drives" that people are motivated to satisfy and what aspects of organizational rewards and job design are geared towards meeting those drives?