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1. Define Quality Function Deployment. 2. Describe the basic structure of the QFD House of Quality. 3. Explain the rationale for QFD. 4. List the

1. Define Quality Function Deployment.

2. Describe the basic structure of the QFD House of Quality.

3. Explain the rationale for QFD.

4. List the principle benefits of QFD.

5. Explain the need for the QFD team to be cross-functional.

Please add references.

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Quality Management for Organizational Excellence Introduction to Total Quality

Authors: David L. Goetsch, Stanley Davis

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