1.     Define 'Systems' approach in communication skills.

2.     What are all the different types of non-verbal communication forms available?

3.     List down the key factors to be considered in gestures in a communication.

4.     List down any five key principles of business letter writing.

5.     How can visual aids acts as a great support in presentation?

6.     Explain the way in which overcoming the barriers in a successful manner.

7.     Explain the role of beliefs, customs and attitude in communication 

8.     Describe the principles to be kept in mind while drafting letters of complaint claims.