1 Define the term 'motivation'.

2 Describe the factors that may afect motivation levels in the workplace. 3 Explain how individual differences affect levels of motivation in the workplace. 4 Explain the potential impact on organisational performance if employee motivation levels are low. 5a Describe a recognised theory of motivation. 5b Describe how knowledge of this theory can be used to improve performance in the workplace. 6 Explain how to use employee engagement to increase motivation levels. 7a Describe the value of formal and informal performance assessment in the workplace - Formal assessment 7b Describe the value of formal and informal performance assessment in the workplace - Informal 8 Explain the role of the first line manager in performance management. 9 Describe how to ensure fair and objective formal assessment. 10 Explain how to set SMART objectives for a team member. 11 Explain how to set performance standards for a team member.

12 Explain how to measure performance against agreed standards. 13 Explain the importance of feedback when working to improve performance. 14 Describe how to give effective feedback. 15 Describe potential areas of under performance in a workplace. 16 Describe causes of failure to meet agreed performance levels. Give THREE examples. 17 Describe actions to restore performance to acceptable levels.