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1. Define total quality (TQ). 2. On what three principles is total quality based? 3. How was the quality responsibility fulfilled in the early 1900's.

1. Define total quality (TQ). 2. On what three principles is total quality based? 3. How was the quality responsibility fulfilled in the early 1900's. 4. Name two individuals who had great influence over quality. 5. What is the Malcolm Baldridge National Quality Award? 6. Explain Statistical Process Control

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