< 1. Describe at least three types of tangible and intangible resources and capabilities. 2. In the text, are human resources used as an example of tangible or intangible resources? Do you agree with that classification? Why or why not? 3. What is meant by "commoditization"? 4. When analyzing a value chain with a VRIO framework, what is the most important question to begin with and why? 5. Show how the rarity of capabilities is an advantage for both a firm and a job seeker. 6. What is the difference between outsourcing and captive sourcing?