1. Describe the characteristics of the following systems and explain how each of these systems help managers make decisions:

- Transaction processing systems (TPS)

- Management information systems (MIS)

- Decision support systems (DSS)

- Executive support systems (ESS)

2. Define collaboration and social business and explain why they have become so important in business today.

3. List and describe the business benefits of collaboration and social business.

4. Describe a supportive organizational culture for collaboration.