1. Describe the company MANULIFE and its decision to outsource JLL. What area of the business is MANULIFE looking to outsource, or did it already outsource?

2. Why did the company decide to outsource (or is considering outsourcing)?

3. List the revenues and costs that might be affected by this outsourcing decision.

4. List the qualitative factors that could influence the companys decision whether to outsource this business operation or not. Again, you need to make reasonable guesses about the qualitative factors that might influence the companys decision to outsource or not.