1 Describe the following conflict resolution techniques Accommodation Avoiding Collaborating Compromising Competing 2 Describe, in point form, the steps you would follow to resolve conflict You should address at least 10 points and give an example for each 3 Describe 5 reasons why it is important to gather customer feedback 4 Describe 5 strategies appropriate to hospitality that you can implement to gather effective staff and customer feedback to enhance service delivery 5 Describe what you should do with feedback received from staff and customers to enhance service delivery 6 Identify 5 strategies you could implement to identify customer's needs 7 List 3 factors required to ensure customer feedback is effective 8 List and explain 8 different factors that help you deliver superior service to customers 9 Why is following up with clients important Explain your answer 10 What are the two dimensions of service 11 Describe the five elements of quality service and enhanced customer service experience 12 List 8 words or phrases that damage customer relationships 13 Identify 6 different common customer needs, and how you can address them 14 Service breakdowns occur whenever any product or service fails to meet the customers' expectations Describe the steps you would take to rectify a service breakdown 15 List 6 factors that may reduce restrict or prevent service recovery

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1 Describe the following conflict resolution techniques Accommodation Avoiding Collaborating Compromising Competing 2 Describe, in point form, the steps you would follow to resolve conflict  You should address at least 10 points and give an example for each  3 Describe 5 reasons why it is important to gather customer feedback 4 Describe 5 strategies appropriate to hospitality that you can implement to gather effective staff and customer feedback to enhance service delivery 5 Describe what you should do with feedback received from staff and customers to enhance service delivery 6 Identify 5 strategies you could implement to identify customer's needs 7 List 3 factors required to ensure customer feedback is effective 8 List and explain 8 different factors that help you deliver superior service to customers 9 Why is following up with clients important  Explain your answer 10 What are the two dimensions of service  11 Describe the five elements of quality service and enhanced customer service experience 12 List 8 words or phrases that damage customer relationships 13 Identify 6 different common customer needs, and how you can address them  14 Service breakdowns occur whenever any product or service fails to meet the customers' expectations  Describe the steps you would take to rectify a service breakdown  15 List 6 factors that may reduce   restrict or prevent service recovery

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1 Describe the following conflict resolution techniques Accommodation Avoiding Collaborating Compromising Competing 2 Describe, in point form,...

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Financial and Managerial Accounting the basis for business decisions

1 Describe the following conflict resolution techniques Accommodation Avoiding Collaborating Compromising Competing 2 Describe, in point form,...

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Financial and Managerial Accounting the basis for business decisions

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