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1) Describe the importance of management control systems in achieving organisational goals. 2) Identify FIVE (5) possible performance measures for the quality of personalised service
1) Describe the importance of management control systems in achieving organisational goals.
2) Identify FIVE (5) possible performance measures for the quality of personalised service as
a key success factor.
3) Recommend FIVE (5) specific actions or activities associated with upgrading customer
service department capabilities that would drive Carol Bay Resort toward its goal of
exceeding customer expectations.
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