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1. Describe the importance of obtaining information on customer needs, expectations, and satisfaction levels for developing quality customer service practices. 2. Explain how businesses can
1. Describe the importance of obtaining information on customer needs, expectations, and satisfaction levels for developing quality customer service practices. 2. Explain how businesses can effectively communicate policies, procedures, and expectations to their staff members
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Operations Management Creating Value Along the Supply Chain
Authors: Roberta S. Russell, Bernard W. Taylor, Ignacio Castillo, Navneet Vidyarthi
1st Canadian Edition
978-1-118-3011, 1118942051, 1118942055, 978-1118301173
