1. Describe the problem of the case study.
2. Answer all questions in the case presentation. Clearly demonstrate how you came about your answers to the question; ensure to share the formulas and explanation of the calculations. please!
Seats Not enough cops Game starts too la Hire more traffic ce Need new band CASE STUDIES Great! can't win," muttered Wisner to himself up halfway to Dallas and on and on. A college present his VP of administration, Leslie Gardner. I wish you would At his stair meeting the following Monday, Wisner care of these football complaints. Leslie," he said. "See Whale mal problems are and let me know how you've resolved them Gardner wasn't surprised at the request. "I've already 50 fans per game for the past year to see what's on the handle on if, Joel," she replied. "We've been randomly SUVAL It's all part of my campuswide TOM effort. Let me tally this When she returned to her office, Gardner pulled out the her assistant had compiled (see Table 6.7). "There's a lot of infos traure Tonight other (63) none (48) Southwestern University: (C)* The popularity of Southwestern University's football program University: (A) in Chapter 3 Mylab Operations Management his arrival at the Stephenville. Texas, college. (See Southwestern and (8) in Chapter 4.) With a football stadium close to making out at 54.000 seats and a vocal coach pushing for a new stadium. SWL president Joel Wisner faced some difficult decisions. After a phenomenal upset victory over its archival, the University of Texas, at the homecoming game in the all, Dr. Wisner was not as happy as one would think. Instead of costatic alumni, students, and faculty, all Wisner heard were complaints. "The lines at the concession stands were too long":"Parking was harder to find and I'll get back to you in a week." and further away than in the old days"(that is, before the team won regularly "Seats weren's comfortable" "Traffic was backed mation here," she thought. Discussion Questi 1. Using at least present your 2. How could ths What is the ne The Culture of TABLE 6.7 Fan Satisfaction Survey Results (N = 250) OVERALL GRADE Game Day A 90 50 45 B 105 D Founded in 198 hospitals for wg two facilities to town Orlando factor, the hos an 18-county a trauma center Hospital provid neonatal and p cardiology. car 45 5 48 85 30 35 15 160 A Parking 8. Trafic Seating D. Entertainment E Printed Program A Pricing B. Season Ticket Plans A Prices B. Selection of Foods Speed of Service Tickets 115 26 98 5 52 35 10 22 15 66 105 34 25 19 30 Concessions 75 16 10 sive care The Issue of Ass Quality health Palmer Hospiti entific means they receive. P: 54 104 80 116 60 45 41 16 155 35 0 58 24 58 11 46 2 0 76 48 CHAPTER 6 MANAGING QUALITY 271 OVERALL GRADE Respondents Alumas 113 Student Faculty Staff None of the above More hot dog stands Seats are all metal Need skyboxes 83 16 38 Open-ended Comments on Survey Cards: Parking a mess Add a skybox Get better cheerleaders Double the parking attendantsSeats stink Everything is okay GO SWUI Too crowded Lines are awful Seats too narrow Seats are uncomfortable Great food I will pay more for better view Phil F. for President! Get a new stadium smelled drugs being smoked Student dress code needed Stadium is ancient I want cushioned seats Seats are like rocks Not enough police Not enough cops for traffic Students too rowdy Game starts too late Parking terrible Hire more traffic cops Toilets weren't clean Need new band Not enough handicap spots in lot Great! Well done, SWU Put in bigger seats Friendly ushers Need better seats Expand parking lots Hate the bleacher seats Hot dogs cold $3 for a coffee? No way! Get some skyboxes Love the new uniforms Took an hour to park Coach is terrific More water fountains Better seats Seats not comfy Bigger parking lot I'm too old for bench seats Cold coffee served at game My company will buy a skybox- build it! Programs overpriced Want softer seats Beat those Longhorns! I'll pay for a skybox Seats too small Band was terrific Love Phil Flamm Everything is great Build new stadium Move Games to Dallas No complaints Dirty bathroom Discussion Questions 1. Using at least two different quality tools, analyze the data and present your conclusions. 2. How could the survey have been more useful? 1. What is the next step? Seats Not enough cops Game starts too la Hire more traffic ce Need new band CASE STUDIES Great! can't win," muttered Wisner to himself up halfway to Dallas and on and on. A college present his VP of administration, Leslie Gardner. I wish you would At his stair meeting the following Monday, Wisner care of these football complaints. Leslie," he said. "See Whale mal problems are and let me know how you've resolved them Gardner wasn't surprised at the request. "I've already 50 fans per game for the past year to see what's on the handle on if, Joel," she replied. "We've been randomly SUVAL It's all part of my campuswide TOM effort. Let me tally this When she returned to her office, Gardner pulled out the her assistant had compiled (see Table 6.7). "There's a lot of infos traure Tonight other (63) none (48) Southwestern University: (C)* The popularity of Southwestern University's football program University: (A) in Chapter 3 Mylab Operations Management his arrival at the Stephenville. Texas, college. (See Southwestern and (8) in Chapter 4.) With a football stadium close to making out at 54.000 seats and a vocal coach pushing for a new stadium. SWL president Joel Wisner faced some difficult decisions. After a phenomenal upset victory over its archival, the University of Texas, at the homecoming game in the all, Dr. Wisner was not as happy as one would think. Instead of costatic alumni, students, and faculty, all Wisner heard were complaints. "The lines at the concession stands were too long":"Parking was harder to find and I'll get back to you in a week." and further away than in the old days"(that is, before the team won regularly "Seats weren's comfortable" "Traffic was backed mation here," she thought. Discussion Questi 1. Using at least present your 2. How could ths What is the ne The Culture of TABLE 6.7 Fan Satisfaction Survey Results (N = 250) OVERALL GRADE Game Day A 90 50 45 B 105 D Founded in 198 hospitals for wg two facilities to town Orlando factor, the hos an 18-county a trauma center Hospital provid neonatal and p cardiology. car 45 5 48 85 30 35 15 160 A Parking 8. Trafic Seating D. Entertainment E Printed Program A Pricing B. Season Ticket Plans A Prices B. Selection of Foods Speed of Service Tickets 115 26 98 5 52 35 10 22 15 66 105 34 25 19 30 Concessions 75 16 10 sive care The Issue of Ass Quality health Palmer Hospiti entific means they receive. P: 54 104 80 116 60 45 41 16 155 35 0 58 24 58 11 46 2 0 76 48 CHAPTER 6 MANAGING QUALITY 271 OVERALL GRADE Respondents Alumas 113 Student Faculty Staff None of the above More hot dog stands Seats are all metal Need skyboxes 83 16 38 Open-ended Comments on Survey Cards: Parking a mess Add a skybox Get better cheerleaders Double the parking attendantsSeats stink Everything is okay GO SWUI Too crowded Lines are awful Seats too narrow Seats are uncomfortable Great food I will pay more for better view Phil F. for President! Get a new stadium smelled drugs being smoked Student dress code needed Stadium is ancient I want cushioned seats Seats are like rocks Not enough police Not enough cops for traffic Students too rowdy Game starts too late Parking terrible Hire more traffic cops Toilets weren't clean Need new band Not enough handicap spots in lot Great! Well done, SWU Put in bigger seats Friendly ushers Need better seats Expand parking lots Hate the bleacher seats Hot dogs cold $3 for a coffee? No way! Get some skyboxes Love the new uniforms Took an hour to park Coach is terrific More water fountains Better seats Seats not comfy Bigger parking lot I'm too old for bench seats Cold coffee served at game My company will buy a skybox- build it! Programs overpriced Want softer seats Beat those Longhorns! I'll pay for a skybox Seats too small Band was terrific Love Phil Flamm Everything is great Build new stadium Move Games to Dallas No complaints Dirty bathroom Discussion Questions 1. Using at least two different quality tools, analyze the data and present your conclusions. 2. How could the survey have been more useful? 1. What is the next step
