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1. Describe the scope of quality efforts in this organization. 2. What is the role of the quality assurance department at Shiny Hill Farms? Does

1. Describe the scope of quality efforts in this organization. 2. What is the role of the quality assurance department at Shiny Hill Farms? Does it promote the concept of total quality? 3. What suggestions do you have for improving Shiny Hill Farms' quality effort?

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