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1. Describe the structure of this article E-BANKING PRACTICES AND CUSTOMER SATISFACTION- A CASE STUDY IN BOTSWANA. 2. What do you think is the main

1. Describe the structure of this article "E-BANKING PRACTICES AND CUSTOMER SATISFACTION- A CASE STUDY IN BOTSWANA".

2. What do you think is the main question that the article is aiming to address?

3. Is this a qualitative or quantitative paper?

4. What methodological approach has been utilised by the researchers?

5. What exactly did the participants' questionnaire entail?

6. Outline the specific data analysis techniques and sources used.

7. Comment on the study's shortcomings.

8. Comment on the scope of the study.

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