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1. Describe the ultimate test of a quality product or service. 2. Explain the core principles of Total Quality Management (TQM). 3. Explain the users,

1. Describe the ultimate test of a quality product or service.
2. Explain the core principles of Total Quality Management (TQM).
3. Explain the users, limitations and reporting of quality cost information.
4. Explain the concept of Just-in-Time production system.
5. Describe the performance measures and control in Just-in-Time production system.

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