1. Described the two major forms of workforce diversity and gave examples of how workplace discrimination undermines diversity effectiveness. 

2. Recognized stereotypes and explored how they function in organizational settings. 

3. Identified the key biographical characteristics and described how they are relevant to OB. 

4 .Defined intellectual ability and demonstrated its relevance to OB. 

5. Contrasted intellectual and physical ability. 

6. Described how organizations manage diversity effectively