(1) Differentiate between quality of conformance to product design, quality of product design, and quality of performance. Which of the three, if any, is a strategic decision? A tactical decision?

(3) Based on the supplement reading, what are the "dimensions of quality"? How do these relate to the quality of conformance, quality of design, and quality of performance?

(5) Draft a 1-page memo to your boss explaining "Total Quality Management". Explain your work in a bicycle manufacturing plant.