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1) Discuss and provide examples of order winners, qualifiers and delights. Why are these concepts important in formulating operations strategy? 2) Based on your understanding

1) Discuss and provide examples of order winners, qualifiers and delights. Why are these concepts important in formulating operations strategy?

2) Based on your understanding of the MBA program , answer the following:

a)Discuss two specific examples of flexibility dimensions of the MBA program.

b) Explain how UWW can (specifically) use the efficient frontier model in analyzing the trade-off betweencost and flexibility

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