1. Discuss significance of the term knowledge-based pay system 2. Explain with examples what strategic sourcing is. 3. Explain why companies outsource processes 4. Analyze the total cost of ownership. 5. Discuss the significance of the phrase" the 3 Rs" 6. Discuss the strategic importance of product and service design. 7. Describe what product and service design does. 8. Discuss some of the main sources of design ideas.