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1. Discuss some possible consequences of employees NOT treating other staff as valued customers. 2. Search for an actual online customer review of any hospitality

1. Discuss some possible consequences of employees NOT treating other staff as valued customers.

2. Search for an actual online customer review of any hospitality establishment.

  • Select three (5) positive reviews and three (5) negative reviews.
  • Do a personalized response for each.
  • Cite your references.

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